Individuals must apply for the SNAP program. Its purpose is to provide monthly benefits to low-income families/households so that they can purchase nutritious food at authorized grocery stores, farmers' markets and other retailers. The Supplemental Nutrition Assistance Program (SNAP) in Alabama is administered by the Food Assistance Division. I also tried to get a status update & your system did not give the info out & ENDED the call! The phone system does NOT work no matter what "option" you try! This is the WORST excuse for a government office I have had the displeasure to deal with! Your staff needs to be properly trained, always be COURTEOUS & professional in how they may speak with anyone they are on the phone with, & make more than ONE attempt to reach someone trying to either APPLY or be Re INSTATED for EBT benefits which are BADLY needed for Mobile County areas until further notice.Baldwin County Dept Human Resources (DHR) Details I cannot sit on HOLD all day long! I fully believe that this phone number is BLOCKED out to where NOBODY from the general public can actually get through no matter WHEN they may call! If so, that is NOT even LEGAL to be doing it that way to start with. I was on another phone call & when I tried to call back, I was forced to contact the Customer Service line which was NEVER answered, no matter what TIME I tried to call. She just said "This is the Food stamp office calling for_" and then ended the call without stating WHY she was calling. I guess these workers don't know how to conduct a professional & courteous phone call or even know how to leave an appropriate phone message. I received ONE call, the worker did NOT even leave a FULL message to say WHY she was calling & did NOT even leave a phone# to contact her back at. As far as the attitude is concerned if you don’t like your job then you should choose a different one. Not everyone is on their phones all day everyday and we have kids to take care of. But y’all need to give people a day and time that y’all can call or something. Yes I need the assistance because I currently can’t work and my husband is the only one with a job. Not to mention the first woman to call me and the one I finally got on the phone with Friday had horrible attitudes. Yes I call during work hours but call volumes are always “high”. The other lady called twice and I’ve been calling since Monday on hold for hours at a time. Said I had to call the facility (which I can never get anyone on the phone) When I finally got someone on the phone last Friday she said someone will call didn’t say when or even what time. She called me one time and I called back seconds later and she didn’t answer. I’ve called everyday since I got the first phone call from the first woman. The Alabama Elderly Simplified Application Project (AESAP) is an application process for households where all the members are 60 years of age or older and have no earned income. Provide additional information as required.Provide proof of Citizenship and/or Alien Status.Provide names for all individuals living in household.The benefit amount depends on number of individuals in household, income, expenses, and other factors pertinent to program guidelines. When approved, SNAP benefits are issued monthly and put on an Electronic Benefit Transfer (EBT) card, which looks just like a credit card. An application must be filled out and all supporting documentation must be provided. Mobile County Department of Human Resources (DHR) - Food Stamps, Public Assistance and JOBS Details
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